Privacy Policy for WD Group Ltd

Effective Date: May 23, 2025

WD Group Ltd (“we,” “our,” or “us”) is committed to protecting the privacy of our website visitors and users. This Privacy Policy explains how we collect, use, disclose, and protect information that we obtain through our website, www.windowanddoor.co.uk

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect various types of information from and about you, including:

  • Personal Information: This is information that can identify you as an individual, such as your:
      • Name

      • Email address

      • Telephone number

      • Postal address

    • Any other information you choose to provide to us when you contact us, make an enquiry, or use our services.
  • Non-Personal Information: This is information that does not directly identify you, but may include:
    • Browser type and version
    • Operating system
    • IP address
    • Referring URL
    • Pages you visit on our Website
    • Time and date of your visit
    • Time spent on those pages
    • Clickstream data
    • Device information (e.g., device type, unique device identifiers)
    • Cookies and similar tracking technologies (see Section 4 below)

2. How We Collect Information

We collect information in several ways:

  • Directly from you: When you fill out forms on our Website (e.g., contact forms, registration forms), subscribe to newsletters, or otherwise communicate with us.
  • Automatically through technology: As you navigate through and interact with our Website, we may use automatic data collection technologies to gather certain non-personal information.
  • From third parties: We may receive information about you from third parties, such as analytics providers, if you have given them permission to share your data.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our Website: Ensuring our Website functions correctly and efficiently.
  • To respond to your enquiries and requests, we will communicate with you and provide the information or services you request.
  • To improve our Website and services, we analyse user behaviour and trends to enhance the user experience and the quality of our offerings.
  • To send you marketing communications: If you have opted in, we may send you newsletters, promotional materials, and other information about our products or services that may be of interest to you. You can opt out of these communications at any time.
  • For internal record keeping: Maintaining accurate records of our interactions and operations.
  • To comply with legal obligations: Fulfilling our legal responsibilities and protecting our rights.
  • For security purposes: Detecting and preventing fraud, unauthorised access, and other malicious activities.

4. Cookies and Similar Technologies

Our Website uses “cookies” and similar tracking technologies (like web beacons and pixels) to enhance your experience and collect information about your browsing activities.

    • What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
  • How We Use Cookies: We use cookies for purposes such as:
    • Remembering your preferences.
    • Analysing website traffic and usage patterns.
    • Personalising content and advertisements.
    • For security purposes.
  • Your Choices Regarding Cookies: You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of this Website may then be inaccessible or not function properly.

5. Disclosure of Your Information

We may disclose your information to third parties in the following circumstances:

    • With your consent: When you give us explicit permission to share your information.
    • To our service providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., website hosting, analytics, marketing, customer support). These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.
    • For business transfers: In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • To protect our rights: To enforce our terms of service, protect our rights, privacy, safety, or property, or that of our affiliates, you, or others.

6. Data Security

We have implemented appropriate technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

8. Your Rights (Under GDPR – for UK users)

If you are located in the United Kingdom, you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR). These rights include:

    • The right to be informed: About how your personal data is being used.
    • The right of access: To your personal data.
    • The right to rectification: To have inaccurate personal data corrected.
    • The right to erasure (“the right to be forgotten”): To have your personal data deleted in certain circumstances.
    • The right to restrict processing: To limit how your personal data is used.
    • The right to data portability: To receive your personal data in a structured, commonly used, and machine-readable format.
    • The right to object: To certain types of processing, including direct marketing.
    • Rights in relation to automated decision-making and profiling: To not be subject to a decision based solely on automated processing.

To exercise any of these rights, please contact us using the details provided in Section 10 below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

9. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

WD Group Ltd Unit T, Riverside Industrial Estate, Atherstone Street, Tamworth, Staffordshire, B78 3RW United Kingdom

Email: [email protected] Telephone: 01827 281139

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.